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Home  > Insider profile
Amy Rose
Field Services Analyst

"The best thing is the opportunity for personal career development and growth."

What have been the most defining moments along your career path?

My manager acted as a mentor - she had over 20 years of HR experience and did everything she could to help me become a better Human Resources Manager.

How did you get your big breaks?

My husband heard about an opening during a lunch he had with one of the sales people for the company. He came home and told me about it and I applied right away. I was looking for a flexible position that would allow me to work from home a fair amount. I live in the Silicon Valley and my clients are in the Silicon Valley. Most are within 30 minutes of my home and I am on-site at their offices about 3 times per week. The rest of the time I'm working from my home office which was a great break for me. A typical day for me would be like this: turn on computer at 8:00. Respond to email and voice mail for about an hour. Get ready for the days appt. Visit (2+) clients. These meetings may include helping employees with benefits or payroll issues. Or, it could be helping senior management deal with ER issues or strategic issues. Return home. Respond to email & voice mail. Document days issues. Usually end by 6:00pm.

What was the best advice you received when you were first starting out in your career?

Our culture is defined by the acronym "POISE" - P is for personal development, O is for oriented toward the future, I is for integrity, S is for service oriented, and E is for entrepreneurial. A company that is as focused as this one, is living up to these standards and is really interested in getting the best candidates for the positions available. I've come to regard the "POISE" approach as great career advice.

What have you learned from your experience?

I had two weeks of classroom style training. Part of my new position will be to implement a new Human Resources Manager training program that focuses less on the classroom and more on practical instruction. At the end of this intense training, I felt that I had the tools necessary to do my job. I learned quite a bit, however I would have liked more practical, hands-on training. I am excited about my new role in developing this kind of program. The most valuable skill I have learned during my tenure is taking a consultative approach in dealing with ER issues. This buys me a lot of credibility with the senior management at my subscribers.

What most excites you about your job right now?

The best thing is the opportunity for personal career development and growth. I feel that the experience I gained in my year and a half as a Manager is equivalent to 3 or 4 years in any other job. In addition, the company is growing very quickly and that affords many opportunities for movement and promotions within. Recently, I was promoted. My company also sponsored the "Professional in Human Resources" training program & certification for me.

What would you like to have achieved by the last day of your career?

I'm not sure, but I wish I could discover a way for clients to time their emergencies better. Occasionally, more than one client has an emergency on the same day. That makes for some very stressful times. If I could discover a way to solve that, I'd retire happy!

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