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Rising Stars: Selling With Integrity
Scott is still a student, but he's building his numbers as a sales representative while he finishes his degree. He believes in advocating for the customer, a skill he learned in his first sales job in the hospitality industry. Scott encourages students to start small and take the time necessary to practice the art of closing a deal.
Name: Scott Diaz
School: Davenport University
Major: Marketing Management
Years Out of College: 0-2
Title: Retail Sales Representative
Company: Verizon Wireless
"My first job was washing cars at the age of 14. It was a lot of hard work for a high school job, that's for sure. After a while, I knew that I wanted to do something more lucrative and more people oriented."
From Then to Now
"My first sales job was behind the front desk of a small hotel. The job was an amazing experience. The hospitality industry shaped the basis of my customer service values system. I wanted my next sales experience to be just as fun and multidimensional. Now, I sell wireless communication products and services to customers in a retail environment.
There is a long history of a perceived disparity between sales and marketing, but in many industries the two disciplines are extensions of one another, and quite symbiotic. I always imagined that I would wind up in a more creative field such as writing, or following the family tradition of teaching, but sales is truly a profession that chooses its purveyors. Plus, salespeople have to be constantly creative at solving problems, and I get to educate and counsel my customers."
"A typical day consists of selling and hitting goals
through direct interaction, through word of mouth, and
whatever way I can to create the demand. That is also
balanced by trying to give the best customer service I can
for different issues as they arise. I am not only a front
line salesperson, but I am also the company's first line in
the customer service front, and I take that responsibility
very seriously. I consider myself to be a counselor, or a
wireless advocate and a customer advocate and I think that is
more inspirational than just being a mere salesperson."
"Don't underestimate the small, innocuous jobs like telemarketing, or any other opportunity that pays your efforts to close. Sales managers look for producers, and having more numbers on your resume speaks to the fact that you are comfortable being scrutinized for your production, but more to the point, you need a thick skin for sales. Being bilingual puts you in high demand, so taking foreign language classes will pay off. Learning to network early will put you ahead of the curve, and above all else, don't ever forget your customer!"
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